Great Customer Service.

[Pinecone]

My plane is scheduled in for full Garmin panel (G3X, GTN-750Xi, GTN-650Xi (already have), G-5 (also have), GFC-500, PS 450B, etc) in January.

So, last weekend my current Aspen/EA-100/KAP-150 started giving me A/P AHRS Failure light.  If you don't know, the KAP is attitude based, so when you replace the AI with the Aspen, you need the EA-100 to translate the from the Aspen to drive the autopilot to fly the airplane.  It seems they are known to be not the most reliable piece of electronics.

So I call my avionics shop and he has me come by.  He mentions he thinks he has a used EA-100 he took in trade when redoing a panel.  Even better, he will LEND it to me to get me to the panel upgrade.  WOW.

So, I show up this morning, a couple hours later, done.  Oh, he did not have a used one so he LOANDED ME A NEW ONE.  Two hours labor and I am off and flying.

THAT is customer service.

And NO, I will not tell you who it is.

At least not until I get MY upgrade done.

Then I will post the whole upgrade and the name of the shop.

[hammdo]

Totally NOT FAIR to withhold name ;o)

Yep, glad some places know what CS is…

-Don 

[0TreeLemur]

On 9/1/2023 at 6:37 PM, Pinecone said:

you need the EA-100 to translate the from the Aspen to drive the autopilot to fly the airplane.  It seems they are known to be not the most reliable piece of electronics.

I experienced EA-100 issues soon after acquiring our J which has an Aspen PFD connected to a KFC-150 a/p.   Sometimes I thought the damn a/p was trying to kill me.   Speaking of great customer service: I explained my issue here and @Jake@BevanAviation replied that my A&P should check to make sure that the EA-100 was properly grounded.    It wasn't.  Since being properly grounded, I've had no problems. 

This did cause me to spend some time looking for a backup EA-100.  Used ones are very rare.  Most sold are in service it seems.

[Fly Boomer]

3 hours ago, 0TreeLemur said:

I experienced EA-100 issues soon after acquiring our J which has an Aspen PFD connected to a KFC-150 a/p.   Sometimes I thought the damn a/p was trying to kill me.   Speaking of great customer service: I explained my issue here and @Jake@BevanAviation replied that my A&P should check to make sure that the EA-100 was properly grounded.    It wasn't.  Since being properly grounded, I've had no problems. 

This did cause me to spend some time looking for a backup EA-100.  Used ones are very rare.  Most sold are in service it seems.

Once again, it's Jake FTW!

[hubcap]

On 9/1/2023 at 6:37 PM, Pinecone said:

My plane is scheduled in for full Garmin panel (G3X, GTN-750Xi, GTN-650Xi (already have), G-5 (also have), GFC-500, PS 450B, etc) in January.

So, last weekend my current Aspen/EA-100/KAP-150 started giving me A/P AHRS Failure light.  If you don't know, the KAP is attitude based, so when you replace the AI with the Aspen, you need the EA-100 to translate the from the Aspen to drive the autopilot to fly the airplane.  It seems they are known to be not the most reliable piece of electronics.

So I call my avionics shop and he has me come by.  He mentions he thinks he has a used EA-100 he took in trade when redoing a panel.  Even better, he will LEND it to me to get me to the panel upgrade.  WOW.

So, I show up this morning, a couple hours later, done.  Oh, he did not have a used one so he LOANDED ME A NEW ONE.  Two hours labor and I am off and flying.

THAT is customer service.

And NO, I will not tell you who it is.

At least not until I get MY upgrade done.

Then I will post the whole upgrade and the name of the shop.

How long is the shop telling you that it will take to do your upgrade?

[Pinecone]

8 - 10 weeks.

 

Used EA-100s are probably hard to find as many people need one.

Mine was just giving me an A/P AHARS failure.  So no autopilot available at all.