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Mooney Tours... Edited-updated

TWinter

By TWinter
in General Mooney Talk

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TWinter Veteran

TWinter

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Let me have your attention..Follow-up from Mooney.

I just received a phone call just a few minutes ago from Vivek at Mooney Inc, well actually he was heading to a Mooney dealer up in the northeast. I was kind of caught off guard as I had just walked into work.

He did relay sincerest of apologies on behalf of Mooney and said there was mis-communication with respect to tour cancellations. He said that they would gladly provide us a tour and even offered an extended hospitality of a lunch.

I told him I truly appreciated the follow-up and accepted the invitation. I did not want to make them go over and beyond with the lunch offer, but would gladly accept the tour. I really would have been happy with just a abbreviated tour allowing me to stand at the entry door with my face smashed against a window looking in.  

He did not go into details regarding future tours, so I'm not sure of the status of that. I do appreciate his follow-up, correction and invitation. Time to close out this thread. I don't want to beat a dead horse..maybe it was mis-communication or the end of the tours. Regardless, I appreciate them following up and the special invitation. I want to post this as quickly as possible so everyone will be at peace with the outcome.

Pictures will follow..I promise!

Thanks for the support from MS.

 

-Tom

 

 

 

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tony
tony

you should reply with: Dear Mr. Saxena, It is with deep regret that I must inform you that the new Mooney Aircraft I was thinking about purchasing, I am no longer considering.  I will be pur

TWinter
TWinter

Let me have your attention..Follow-up from Mooney. I just received a phone call just a few minutes ago from Vivek at Mooney Inc, well actually he was heading to a Mooney dealer up in the northeas

Jeff_S
Jeff_S

This all sounds very fishy and I suspect there is more to the story. Rather than rushing to judgement and publicly trashing the company in an open forum, why don't you wait and see if you get a reason

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rbridges Grand Master

rbridges

Posted
Posted

thanks for the additional info.  Glad to hear.  I understand both sides, but I'm glad they made it right by you.  Awesome to hear Mooney reach out to an individual, too.

  • Like 2
DonMuncy Grand Master

DonMuncy

Posted
Posted

May have been a miscommunication. May have been something else. But they made it right, quite promptly. They get credit for that.

  • Like 2
Andy95W Grand Master

Andy95W

Posted
Posted
55 minutes ago, DonMuncy said:

May have been a miscommunication. May have been something else. But they made it right, quite promptly. They get credit for that.

May have been the outcry expressed here on MoneySpace.

  • Like 1
clh Community Regular

clh

Posted
Posted

ok, everyone....  since factory tours are resolved,  go buy a new Mooney!  

(I would, but I just put a new engine in my old one) 

  • Like 1
MyNameIsNobody Grand Master

MyNameIsNobody

Posted
Posted
2 hours ago, TWinter said:

Let me have your attention..Follow-up from Mooney.

I just received a phone call just a few minutes ago from Vivek at Mooney Inc, well actually he was heading to a Mooney dealer up in the northeast. I was kind of caught off guard as I had just walked into work.

He did relay sincerest of apologies on behalf of Mooney and said there was mis-communication with respect to tour cancellations. He said that they would gladly provide us a tour and even offered an extended hospitality of a lunch.

I told him I truly appreciated the follow-up and accepted the invitation. I did not want to make them go over and beyond with the lunch offer, but would gladly accept the tour. I really would have been happy with just a abbreviated tour allowing me to stand at the entry door with my face smashed against a window looking in.  

He did not go into details regarding future tours, so I'm not sure of the status of that. I do appreciate his follow-up, correction and invitation. Time to close out this thread. I don't want to beat a dead horse..maybe it was mis-communication or the end of the tours. Regardless, I appreciate them following up and the special invitation. I want to post this as quickly as possible so everyone will be at peace with the outcome.

Pictures will follow..I promise!

Thanks for the support from MS.

 

-Tom

 

 

 

Glad you are going to factory and the resolution to your satisfaction has been realized.  I guess Bob is the "go to" guy to PM if you have a concern with Mooney.  Good to know.  Mooney really stood up and helped out a grounded vintage guy as I recall.  I can only hope that I don't have to use Bob and the secret access behind the curtain...

DonMuncy Grand Master

DonMuncy

Posted
Posted

I think is quite likely this thread contributed to your success. I know Stacey Ellis keeps up with MS, and he may well have put a bug in the new CEOs ear. It is consoling to know (or at least opine) that we have some input.

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rbridges Grand Master

rbridges

Posted
Posted
18 minutes ago, 1964-M20E said:

I'm glad to see Mooney doing the right thing. 

 

I would live too go and buy a new 2 door model all I need the other $700k.:D

 

 

I need $700k plus money for a divorce lawyer...and a place to stay.

  • Like 1
TWinter Veteran

TWinter

Posted
  • Author
Posted
6 minutes ago, DonMuncy said:

I think is quite likely this thread contributed to your success. I know Stacey Ellis keeps up with MS, and he may well have put a bug in the new CEOs ear. It is consoling to know (or at least opine) that we have some input.

I did mention in my follow-up email last night to them that I was an "Opinionated Active Big Mouth" on MS and many were listening for the outcome or reasoning, however, I'd like to think they did it because they wanted to and realized how much we were looking forward to it, not because of MS repercussions or opinions.

Water under the bridge and looking forward to the visit.

 

-Tom 

jkhirsch Proficient

jkhirsch

Posted
Posted (edited)
3 hours ago, jkhirsch said:

Tom, I hope you included all of the details that you posted here in your email to Vivek.

If the business is so damn poor, maybe they should charge a fee.

The Elvis company seems to have a pretty good handle on how to make money doing that...

Really a piss poor situation Tom and I'm very sorry to hear about it.

Absolutely terrific outcome, very happy to thank Vivek, I expected nothing less after meeting him at the Mooney Summit.

Which then requires a thank you to Mike Elliot, which then requires a thank you to MS for providing the internet venue for him to organize.

Edited by jkhirsch
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Mcstealth Grand Master

Mcstealth

Posted
Posted
4 hours ago, clh said:

ok, everyone....  since factory tours are resolved,  go buy a new Mooney!  

(I would, but I just put a new engine in my old one) 

If I win the lotto Saturday, it will be my third purchase. :)

Hank Grand Master

Hank

Posted
Posted
Just now, Mcstealth said:

If I win the lotto Saturday, it will be my third purchase. :)

Shoot, it would be my first, and I'd use it to travel to make the rest!

  • Like 1
Guest

Guest

Posted
Posted
7 hours ago, TWinter said:

Let me have your attention..Follow-up from Mooney.

I just received a phone call just a few minutes ago from Vivek at Mooney Inc, well actually he was heading to a Mooney dealer up in the northeast. I was kind of caught off guard as I had just walked into work.

He did relay sincerest of apologies on behalf of Mooney and said there was mis-communication with respect to tour cancellations. He said that they would gladly provide us a tour and even offered an extended hospitality of a lunch.

I told him I truly appreciated the follow-up and accepted the invitation. I did not want to make them go over and beyond with the lunch offer, but would gladly accept the tour. I really would have been happy with just a abbreviated tour allowing me to stand at the entry door with my face smashed against a window looking in.  

He did not go into details regarding future tours, so I'm not sure of the status of that. I do appreciate his follow-up, correction and invitation. Time to close out this thread. I don't want to beat a dead horse..maybe it was mis-communication or the end of the tours. Regardless, I appreciate them following up and the special invitation. I want to post this as quickly as possible so everyone will be at peace with the outcome.

Pictures will follow..I promise!

Thanks for the support from MS.

 

-Tom

 

 

 

Perhaps while enjoying lunch on Mooney you could have them run your plane through the line again and it would come out as an Ultra.  It would be a nice show of their sincerity.

Clarence

bonal Grand Master

bonal

Posted
Posted

If I had the means for a new airplane I would definitely be looking at a new Mooney and would think as the construction was taking place they would be happy to show off the work to its new owner. I think when I win that lottery will be one of my first calls. Can't really think of anything I'd rather fly not into a twin and other than a Lancair can't get into the plastic ones.

Hank Grand Master

Hank

Posted
Posted
1 hour ago, gsengle said:

Has there ever been talk of a factory refurbishment program?


Sent from my iPhone using Tapatalk

There was once upon a time, but it didn't pan out. Not sure if it went beyond paper investigations, it was before my time.

TWinter Veteran

TWinter

Posted
  • Author
Posted

Got the old girl 7741M polished up for her homecoming dance back at Kerrville Wednesday/Thursday, flight plan ready..now just hoping for some good weather. I'm a nostalgic history kind of guy, going to feel kind of weird knowing the wheels of my plane have never touched the runway at Kerrville since the day it rolled off the production line nearly 43 yrs ago..I'll be sure to leave the checkbook at home. Don't need the temptation of the new ones coming off the line..the check would bounce faster than my Mooney could get me back home. Now just hoping for good weather. Wheels up at 0930 in the morning.

 

-Tom

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