cbarry Posted April 26, 2021 Report Share Posted April 26, 2021 I would like to pass along an excellent customer service experience with Chase Larabee of Avionics Source. I recently purchased an Avidyne IFD540 and was having my avionics shop (Abilene Aero) do the installation. Last Friday, the shop called and said they had a little problem. Of course, I’m thinking something catastrophic like an engine hoist fell over and crushed a wing or something worse such as a Bonanza was trying to mate with my Mooney and have a litter of Moonanzas! The actual problem was the IFD540 powered down during the configuration setting process and would not power back up. Avidyne stepped in to help after a call from the shop. Between a great company like Avidyne and Chase, working on my behalf, the result was a new IFD540 is heading my way. This is great customer service and I wanted to pass the story along to fellow Mooniacs! If you are looking for an awesome place to purchase avionics, I would highly recommend Chase Larabee of AvionicsSource.com. 6 Quote Link to comment Share on other sites More sharing options...
RLCarter Posted April 26, 2021 Report Share Posted April 26, 2021 Always good to hear positive stories.... proof there are still companies that take care of their customers 1 Quote Link to comment Share on other sites More sharing options...
StevenL757 Posted April 28, 2021 Report Share Posted April 28, 2021 Agree to both posts. Chase also helped me with a PMA450A swap/acquisition a few years back. Flawless transaction and great customer service all around. Quote Link to comment Share on other sites More sharing options...
carusoam Posted April 29, 2021 Report Share Posted April 29, 2021 Great pirep for Chase Larabee and Avionics Source Chase has a partner Brian M that can also be found around here... Best regards, -a- Quote Link to comment Share on other sites More sharing options...
Unit74 Posted April 29, 2021 Report Share Posted April 29, 2021 I’ll pile on the gravy...... I’ve had several big ticket, and a couple small ticket transactions with Chase. Nothing but top shelf support. I usually send him a message when I am looking for something. Only if he doesn’t sell it do I look elsewhere. 1 Quote Link to comment Share on other sites More sharing options...
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