Anyone have experience with Laser?

[FlyDave]

Hi all,

Does anyone have any experience with Laser in Lakeport, CA?

They have a number of planes listed on their web site but many are in other parts of the country. I'm just wondering if anyone has experience buying a plane through them and/or had work done by them. If so, please let me know what/when and if you thought it was a good experience.

Thanks,

[N207LS]

I have only ever ordered parts from them... They are very helpful on the phone and have been excellent to deal with from my prospective.  I have never used them as a shop for work, nor do I have any experience with them as a broker.  Best of luck.

Aaron

[jrjaks]

Quote: FlyDave

Hi all,

Does anyone have any experience with Laser in Lakeport, CA?

They have a number of planes listed on their web site but many are in other parts of the country. I'm just wondering if anyone has experience buying a plane through them and/or had work done by them. If so, please let me know what/when and if you thought it was a good experience.

Thanks,

[KSMooniac]

Excellent, long-time Mooney shop with a great reputation.  They maintain a good inventory of used parts and have developed many STCs to improve our planes.  They broker and/or list planes for customers and I have no idea how they involve themselves in the selling process.  I would not hesitate to work with them in buying a plane.

[Parker_Woodruff]

Pretty much they market the airplanes to weed out non-serious buyers from talking to the sellers.  They charge a fee instead of getting a commission on the plane sale.  Generally that fee runs about $1000-$2000 depending on the plane.

 

They have prompt response times.  Each time I've sent them an email about a plane I have gotten a response with the seller's contact info.

[DonMuncy]

I originally contacted Sherri when I decided to buy a Mooney about 8 years ago.  I bought from someone else, but have since met and dealt with both she and Paul.  They are both top-notch and highly professional.  I highly recommend both of them without the slightest reservation.

Don

[eaglebkh]

My only experience with LASAR was not good. My avionics installer tried to work with them on getting a new instrument panel fabricated with the standard layout. We requested the template drawings and sent them what we wanted. I needed the Attitude Indicator and Compass holes to be shifted up slighty so the Aspen would have room around the sub-panel above the yoke control rod.

The first story they told us was that they couldn't modify their basic drawing, and thus would not be able to move any of the holes around. Nobody over there knows how to modify a CAD drawing? LASAR then said they could cut me a panel without the AI and DG holes with a turn-around time of 2 weeks.

After 4 WEEKS, my installer had recieved nothing. After a phone call to LASAR, their story changed and now it would take 2 MONTHS to get us the panel. We settled for a blank panel and cut the holes ourselves. My panel upgrade project was set back 5 weeks because of their efforts.

However, I do not have any experience with any other departments of LASAR. It seems from everyone else's replies that the rest of the company has a pretty good reputation.

[GeorgePerry]

Ordered lots of parts from Gary at LASAR...Always been really happy with thier service.

 

[fantom]

Like most reports, I'd had nothing but excellent support from them. They are one of the top five MSC's in the country, IMHO.

[MooneyMike]

I've used them quite a bit and have been satisfied with their help.  Regarding a previous comment

"Nobody over there knows how to modify a CAD drawing?"

LASAR is a Mooney Service Center, not an engineering drafting company.  It is also a company which has designed and brought to market a number of STC's for past and present Mooneys.  You ask them to modify a template they created so you can have your installer save time and money? 

From your description the mod sounds simple, but might this expose them to legal liabilities or FAA actions for changes to an STC?   

Given todays legal and political climate, I would not expect any company to go out on a limb if it puts them at risk. 

Just my 2 cents worth. 

[eaglebkh]

Quote: MooneyMike

LASAR is a Mooney Service Center, not an engineering drafting company. It is also a company which has designed and brought to market a number of STC's for past and present Mooneys. You ask them to modify a template they created so you can have your installer save time and money?

[29-0363]

For parts and accessories I doubt if you'll find anyone better than LASAR.  I've been taken care of by Dan Reisland over many years, and I couldn't praise him (and LASAR) highly enough for prompt efficient customer service.  This makes an enormous difference, because shipping items to Australia can take 5-6 days with express delivery, so there's peace of mind knowing you're dealing with a responsive organisation.

I've even had the $10,000 hamburger at Lakeport back in 2002.  I didn't really travel all the way from Australia to visit LASAR, but I was passing through San Francisco and took the opportunity to drive to Lakeport and say hello.  It's an impressive operation.