Garmin pilot stuck

[Jim Peace]

I need Garmin pilot to upload databases with the flight stream 510.  This is all I have it for.  I tried in the plane to update and all I got were new messages to acknowledge.  So I am home now and going through all the license agreements and setups and it just stays on this screen even though I quit it and turn off iPad, go through all pages again and it hangs here.   Glad I had foreflight on my iPad  and was not depending on GP to navigate around....

[toto]

I had this happen one time in the plane and it was super frustrating. Apparently the app had auto-updated overnight and required a new set of required downloads before it would work. 

Once it downloads the required files it should be fine - looks like you’re in WiFi range now. If the app is hung, just kill it with a double click on your home button followed by a swipe up on the app tile. Or just reboot the iPad. 

[Jim Peace]

11 hours ago, toto said:

Once it downloads the required files it should be fine - looks like you’re in WiFi range now. If the app is hung, just kill it with a double click on your home button followed by a swipe up on the app tile. Or just reboot the iPad. 

I did all of that.....there is no way to get GP to boot up so I can see the downloads....I cannot get past this screen......

[SoccerCA]

You could try uninstalling Garmin Pilot altogether, followed by a fresh install from the app store.

[kortopates]

If the wifi connection shown is to your FS510 at the plane this is not going to work till you go find a wifi connection with internet access.


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[Jim Peace]

4 hours ago, kortopates said:

If the wifi connection shown is to your FS510 at the plane this is not going to work till you go find a wifi connection with internet access.


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I am at home and very far from the plane....just another Garmin issue to add to the long list.....

[kortopates]

in addition to what others have said:
- close and re-start the app
- make sure no other apps are running, close any that are

That has never failed to work for me and been using it a long time


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[Jim Peace]

6 hours ago, SoccerCA said:

You could try uninstalling Garmin Pilot altogether, followed by a fresh install from the app store.

That worked with Garmin's help.  It pays to call.  there are buttons that you think you should press but being a subscriber you only hit continue or skip against question logic....

They have no idea why it happened....

[Jim Peace]

It is doing it again.....

Why TF is Garmin IT such crap....

[toto]

1 hour ago, Jim Peace said:

It is doing it again.....

Why TF is Garmin IT such crap....

This may be an obvious question, but is your iPad out of storage? If you go to Settings - General - Storage, does it show plenty of space available?

 

[Jim Peace]

10 hours ago, toto said:

This may be an obvious question, but is your iPad out of storage? If you go to Settings - General - Storage, does it show plenty of space available?

 

26 gigabytes left in storage...of course there is no tech support on weekends and I need to update nav data bases....tell me why I pay tons for this?  I need reassurance...

[donkaye, MCFI]

Can't you just update with a card?  Each month in addition to the automatic downloads to the iPad through Database Concierge, I download to all the cards as a backup.  While Database Concierge works almost all the time, there have been a few times where I've had to use a card.

[toto]

25 minutes ago, Jim Peace said:

26 gigabytes left in storage...of course there is no tech support on weekends and I need to update nav data bases....tell me why I pay tons for this?  I need reassurance...

Do you have the latest iOS version? Might be worth updating if not. I did see a notice that they have verified compatibility with 18.4.1. 

[kortopates]

Do you have the latest iOS version? Might be worth updating if not. I did see a notice that they have verified compatibility with 18.4.1. 

They’re upto 18.5 now


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[MikeOH]

1 hour ago, kortopates said:

They’re upto 18.5 now


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For iPhone, that is correct.

For iPad, 17.7.6 is current.

[Jim Peace]

3 hours ago, donkaye, MCFI said:

Can't you just update with a card?  

Yeah I guess I could. And I may just start doing that and just get rid of Garmin crap Pilot for good....it's an extra step for me with going back to 1990's tech with cards but it beats not being legal....I dont even know how to get it on a card....did my GTN come with a card reader or device to use in a late model MacBook Pro?  

I would love to just cancel Garmin pilot...my subscription runs out in 8 days....perfect timing to ditch the problem.....

[Jim Peace]

3 hours ago, toto said:

Do you have the latest iOS version? Might be worth updating if not. I did see a notice that they have verified compatibility with 18.4.1. 

yes I have the latest

[toto]

16 minutes ago, Jim Peace said:

Yeah I guess I could. And I may just start doing that and just get rid of Garmin crap Pilot for good....it's an extra step for me with going back to 1990's tech with cards but it beats not being legal....I dont even know how to get it on a card....did my GTN come with a card reader or device to use in a late model MacBook Pro?  

I would love to just cancel Garmin pilot...my subscription runs out in 8 days....perfect timing to ditch the problem.....

The GTN uses standard SD cards, so any SD card reader will work. Newer Macs don’t come with SD card slots, but I have a dongle for my Mac that works fine and plugs into the USB-C port. 

I’ve been a Garmin Pilot user for many years, and it’s been mostly trouble-free. I haven’t found an EFB yet that doesn’t have a quirk or two, so I’m hopeful that you can get past this issue and move on to more trouble-free navdata updates from your iPad. 

[PeteMc]

I update my GTN with a SanDisk Ultra 32GB SD Card, works every time.  $8 on Amazon, so I'm sure you could find it cheaper somewhere else. You will also need to download Garmin Aviation Database Manager to put the updates on the SD Card.

I don't like pulling the FS510 all the time, but, the updates are quick and simple  Just don't rush anything and gently put both the SD and the FS Cards in so that you don't accidentally force them. 

[MikeOH]

1 hour ago, Jim Peace said:

Yeah I guess I could. And I may just start doing that and just get rid of Garmin crap Pilot for good....it's an extra step for me with going back to 1990's tech with cards but it beats not being legal....I dont even know how to get it on a card....did my GTN come with a card reader or device to use in a late model MacBook Pro?  

I would love to just cancel Garmin pilot...my subscription runs out in 8 days....perfect timing to ditch the problem.....

Not a popular opinion around here with all the BIG G fan-boys, but I'm with you: Garmin's update system/software/user interface absolutely SUCKS!  I have NO issues with ForeFlight updates, but it seems I'm always dealing with some new problem with Garmin.  In this day and age of IT, these issues are inexcusable IMHO.  The Garmin Database Manager is pathetic in today's standard of usability.

I have to deal with the proprietary data cards for my GNS430W which require a special card reader, but it sounds like your GTN uses SD cards?  If so, I can vouch that a cheap adapter for your iPad is the way to go; I use that to upload my data from my Insight G3 to Savvy with no problems.  Granted, I can't speak to how well the Garmin Database Manager is going to react!  But, since the FS510 thing isn't working out for you...you're going to need something to update your GTN!  As far as EFB, no way I'd be paying for BOTH Garmin Pilot AND ForeFlight.

Good luck!

[midlifeflyer]

21 minutes ago, MikeOH said:

Not a popular opinion around here with all the BIG G fan-boys, but I'm with you: Garmin's update system/software/user interface absolutely SUCKS!  I have NO issues with ForeFlight updates.

[snip]

I have to deal with the proprietary data cards for my GNS430W which require a special card reader, but it sounds like your GTN uses SD cards?  

I wouldn't compare updating an iOS app with updating panel avionics but I know there have been issues with updating the panel, whether working with cards or wirelessly.

Yes, Garmin switched to standard SD cards with the G1000 as early as 2005. The requirements/recommendations changed a bit through the years. At first it had to be "Garmin" branded SD cards but then it changed to the current "open market SDHC cards," although the recommend the ones they'd been rebranding for years - SanDisk.  They still require a "Garmin" TSO'd card for Gx0000 units where the navdata card has to remain in the unit during flight, but those are also SanDisk.

 

[MikeOH]

46 minutes ago, midlifeflyer said:

I wouldn't compare updating an iOS app with updating panel avionics but I know there have been issues with updating the panel, whether working with cards or wirelessly.

Yes, Garmin switched to standard SD cards with the G1000 as early as 2005. The requirements/recommendations changed a bit through the years. At first it had to be "Garmin" branded SD cards but then it changed to the current "open market SDHC cards," although the recommend the ones they'd been rebranding for years - SanDisk.  They still require a "Garmin" TSO'd card for Gx0000 units where the navdata card has to remain in the unit during flight, but those are also SanDisk.

 

Agree; they are certainly not the same.  My only point was that both kinds of Garmin 'updates' serve as examples of how poor, by today's standards, Garmin software is. Again, JMO.

[toto]

3 hours ago, MikeOH said:

Not a popular opinion around here with all the BIG G fan-boys, but I'm with you: Garmin's update system/software/user interface absolutely SUCKS!  I have NO issues with ForeFlight updates, but it seems I'm always dealing with some new problem with Garmin.  In this day and age of IT, these issues are inexcusable IMHO.  The Garmin Database Manager is pathetic in today's standard of usability.

I have to deal with the proprietary data cards for my GNS430W which require a special card reader, but it sounds like your GTN uses SD cards?  If so, I can vouch that a cheap adapter for your iPad is the way to go; I use that to upload my data from my Insight G3 to Savvy with no problems.  Granted, I can't speak to how well the Garmin Database Manager is going to react!  But, since the FS510 thing isn't working out for you...you're going to need something to update your GTN!  As far as EFB, no way I'd be paying for BOTH Garmin Pilot AND ForeFlight.

Good luck!

For whatever it’s worth, I think the process is a lot easier with the SD cards than it is with the proprietary card writers. I used both the Jepp version and the later Garmin version with GNS navdata, and they were both pretty painful. It was not at all unusual to have driver issues that required plugging and unplugging the device or even rebooting the machine in order to complete a single update cycle  

Writing SD cards using the Garmin database manager has been largely problem-free (for me), though I admit it still feels a bit fragile and old-timey. 

[Mooney in Oz]

6 hours ago, MikeOH said:

For iPad, 17.7.6 is current.

I just noticed in my iPad settings that 18.5 is ready for download.

[toto]

6 minutes ago, Mooney in Oz said:

I just noticed in my iPad settings that 18.5 is ready for download.

Yeah I’m seeing 18.5 available too. I haven’t seen a note from Garmin yet that they have verified compatibility with 18.5, but they usually verify within a few days.