Garmin GSA 28 Service-Life Extension for GFC 500 owners

[Niko182]

This is a direct copy and paste from Beechtalk. It wasn't posted here on Mooneyspace but a lot of owners here have a gfc500 installed. I myself have had issues with my servos and had to pay out of pocket for a servo replacement. I don't know if I'll get money back, but it's probably worth sharing this here. It is nice to see the amount of support they are offering for the GFC500.

 

 

Hi everyone, we've been working the details of this for the past several weeks as Trek has mentioned. While we are pleased many of you enjoy the seamless operation and utility your autopilot provides, we know some have experienced servo issues. We would like to share what we have done to address these concerns to-date, as well as introduce a plan to transition aircraft to the most current production servo.

What we have done
To date, two service bulletins have been published due to specific issues discovered by Garmin. Given these challenges and continued reports from both dealers and customers concerning servos with serial numbers outside the published Service Bulletins, a dedicated team was assigned to evaluate returned servos. As a result, Garmin has implemented several improvements within the current production servo design and manufacturing processes. We are confident these improvements will increase the reliability of the servo.

Moving Forward
Two new Service Bulletins have been published that allows replacement of servos with the most current production version with all the design improvements. If your initial installation occurred before the Fall 2022 timeframe, your aircraft is likely impacted.

For Certified Aircraft Owners with GFC 500, here is the link to the Aviation Service Document Notification: https://support.garmin.com/en-US/aviati ... Nr8uLLUA6/

For Experimental Aircraft Owners with GFC 500X, here is the link to the Service Bulletin: https://support.garmin.com/en-US/aviati ... arch=23038

As an aircraft owner with affected servos, I personally understand the challenges this presents us. I appreciate there are a lot of tasks required to keep our aircraft flying and that this adds another task for us to complete. With this in mind, we are giving you options to help alleviate downtime.

For those with servos in the affected serial number range, you can perform the servo replacement at a time of your choice, pending servo availability, like a regularly scheduled maintenance event. Garmin will prioritize aircraft with the replacement of all servos, should one become inoperative.

We’ve created a single location with instructions on how to locate serial numbers on your displays, compare those to known affected part numbers/serial numbers and instructions for the most efficient next steps to move forward.

The link will soon become available with instructions: Garmin.com/GSA28info

For those that have already paid for servo replacements outside of warranty, please email gsainquiries@garmin.com.

We pride ourselves on the safety, quality, and reliability of our products as well as the service we provide you. Thank you for being a loyal Garmin customer.

-Joey Ferreyra
Garmin Sales & Customer Experience Manager

Edited May 5, 2023 by Niko182

[kortopates]

@PT20J Skip beat you too it yesterday in the GFC-500 Problem thread.


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