Cannot update g3x database

[kortopates]

I understand getting upset if they can’t get it too work. But I wouldn’t expect a technician to provide root cause. That’s an engineering function - not a technical support function. Technicians are trained at following their troubleshooting checklist, checking configuration requirements etc.
Perhaps you may not have meant root cause literally, but still their function is only to get it to work. I also worked on large DoD systems.
I assume this is in connection to your data card failing earlier? They certainly are a weak point of the GNS navigators and $$.


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[DCarlton]

1 hour ago, kortopates said:

I understand getting upset if they can’t get it too work. But I wouldn’t expect a technician to provide root cause. That’s an engineering function - not a technical support function. Technicians are trained at following their troubleshooting checklist, checking configuration requirements etc.
Perhaps you may not have meant root cause literally, but still their function is only to get it to work. I also worked on large DoD systems.
I assume this is in connection to your data card failing earlier? They certainly are a weak point of the GNS navigators and $$.


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It’s difficult to offer a solution if you don’t know the cause.  They explained the cause and suggested a workaround that didn’t work, a couple of times.  As the problem moved to higher tiers, other explanations were provided, finally one that spoke to an interface problem if I remember correctly.  One system doing what another one couldn’t handle.  It wasn’t confidence inspiring.  If a problem occurs 20 times a month and has been occurring for months, eventually the folks handling the calls should understand why if the vendor knows why.  

[DCarlton]

On 4/24/2023 at 7:25 PM, kortopates said:

I understand getting upset if they can’t get it too work. But I wouldn’t expect a technician to provide root cause. That’s an engineering function - not a technical support function. Technicians are trained at following their troubleshooting checklist, checking configuration requirements etc.
Perhaps you may not have meant root cause literally, but still their function is only to get it to work. I also worked on large DoD systems.
I assume this is in connection to your data card failing earlier? They certainly are a weak point of the GNS navigators and $$.


Sent from my iPhone using Tapatalk

On hold with the Garmin tech support center again now; 20 minutes estimated wait time. Tried to update my database using a brand new card.  It failed.  Tried a different computer; it failed.  Got the error shown in the photo.  The light blinks on the reader, and the Garmin Data Base Manager shows it working with a progress bar, and then 3/4 of the way through the process it fails.  Same as six months ago (except a new card, a new computer, and the newest Garmin Data Base Manager version).  Funny thing... while you wait to talk to Garmin, the repeated audio message suggests you try the great new features of the Garmin Data Base Manager for MAC and Windows.  Attempting to remain calm and polite while having no confidence in a positive outcome.  

[ArtVandelay]

On hold with the Garmin tech support center again now; 20 minutes estimated wait time. Tried to update my database using a brand new card.  It failed.  Tried a different computer; it failed.  Got the error shown in the photo.  The light blinks on the reader, and the Garmin Data Base Manager shows it working with a progress bar, and then 3/4 of the way through the process it fails.  Same as six months ago (except a new card, a new computer, and the newest Garmin Data Base Manager version).  Funny thing... while you wait to talk to Garmin, the repeated audio message suggests you try the great new features of the Garmin Data Base Manager for MAC and Windows.  Attempting to remain calm and polite while having no confidence in a positive outcome.  

Did you try a different card reader?

Nice friendly error message. :-)

At least it didn’t result in a blue screen.

[DCarlton]

10 minutes ago, ArtVandelay said:

Did you try a different card reader?

Nice friendly error message. :-)

At least it didn’t result in a blue screen.

Planning to do that tomorrow.  Garmin gave up on the call.  Said they had no more non-WAAS cards to offer as a replacement.  Said there was no way for me to reinitialize or check the cards.  Suggested I try a Windows computer before I give up (even though they advertise MAC compatible).  Will do that at the avionics shop; shop said they had two other people at the shop now with similar issues.  Being held hostage to these database updates is crazy.  The Govt. has to find a way to maintain competition in this environment without getting down to a single vendor source for GPS navigation.