Aero Comfort interior issue

[Bob_Belville]

I have a jacket like this as well. For me the "wear" makes me look younger.

There you go! Knew I liked it, wasn't sure why.

[Hank]

I have a jacket like this as well. For me the "wear" makes me look younger.

My original, worn jacket is too small . . .

I'm three years into my new one, but I've hardly worn it since moving in February.

[Marauder]

My original, worn jacket is too small . . .

I'm three years into my new one, but I've hardly worn it since moving in February. Yes, I'm bragging!

Only problem I see Hank is that a new jacket will make you look older.

[PTK]

Thanks for reminding me guys!!

I too have an old leather flight jacket! I got it as a gift when I first started flying back in 1988!

Note, I said gift, iow I didn't even buy it!!

Yes it still fits me, I still wear it and best of all, I have it doing DOUBLE duty: I use it at times for flying AND when I ride my motorcycle!! Convenient because sometimes I ride the bike to the airport!

Bet you can't top that for CB Chris!!

Has got to count towards the Cheap B@st@rd Club membership!!!!

[Hank]

Depends, Peter. Are you riding a small, efficient rice burner, or a big, unmuffled Hog?

[tony]

Someday, I'm going to redo my interior.  I'm sure there are others on this board who are contemplating the same thing.  There are lots of alternatives out there and clearly Hector's  past work is very impressive but you have to pay a premium for it.  I'm not adverse to paying a premium for impressive workmanship and quality. 

 

Wonder what Hector is going to do........

[Bob_Belville]

Someday, I'm going to redo my interior.  I'm sure there are others on this board who are contemplating the same thing.  There are lots of alternatives out there and clearly Hector's  past work is very impressive but you have to pay a premium for it.  I'm not adverse to paying a premium for impressive workmanship and quality. 

 

Wonder what Hector is going to do........

Given all the folks who have testified here to his good work I am quite surprised he has not stepped up and made it right. Even one lost sale, maybe Tony's, based on a negative review... it seems to be dumb.

 

We were comped dinner a couple of weeks ago while traveling. The waitress felt the kitchen had been too slow, they grilled the wrong fish and had to redo it. We had not complained, the food was fine. So... I'll continue to stop at the Blue Colony Diner in Newtown CN, and I'll tell my friends about how great a place it is. The waitress got about half the value of the meal as a tip and the Diner will stay busy for a long with that kind of attitute toward their customers. Seems to me everybody wins when you do the right thing.

[duckguy]

I emailed him yesterday morning post his response email sitting my "options" telling him to send them back, if I was going to have to pay Ill take it to my guy instead. I then an hour later emailed back asking if a slightly larger logo could be placed over to save the covers. I have not heard back as to any of it. I may assume they are in a box headed back my way and he's not happy with me as maybe he has now read this string or maybe they are being repaired and he has been to busy to respond. I don't know...

[PTK]

Depends, Peter. Are you riding a small, efficient rice burner, or a big, unmuffled Hog?

[fantom]

Wonder what Hector is going to do........

Probably shy away from petty Mooney CB's

[PTK]

Wonder what Hector is going to do........

Well, the op already gave him the opportunity to do the right and smart thing. As far as we know and unless we hear otherwise from op, he didn't. That is very telling!!

Duckguy, you did the honorable thing. Unfortunately, the courtesy you extended was not reciprocated.

If you have to pay do yourself a favor and take your money to someone who'll appreciate it!

[dcrogers11]

Not to side with either party in this matter, I can only convey my experiences with Aero Comfort.  I was completely satisfied with their product and I couldn't be happier with the results.  The process was handled professionally and without issues.  When I first visited their facility in SAT, I had envisioned your typical shop that is a mess and disorganized, but what I found was extremely orderly and very professional and clean.  Do you pay a premium for the product...YES, but you do get premium upholstery job in return and it says a lot that he's booked through next year on just Mooney's. 

 

I do hope that there is some resolution in this matter that satisfies both parties and I would hope that something this simple would come between others not using AC in the future based on this set of circumstances with a headrest.  If I were to play devil's advocate for one moment, if I were to buy a 4 year old car off Craigslist and the chrome was peeling of the bumper, would Ford fix it for free?  Probably not.  Granted, this probably is not apples and apples, but you get my point. 

 

Regards,

Don

[chrisk]

Personally, I think Hectors offer to fix the headrests for $200 was reasonable, given the time span, the fact that the plane changed owners, and it probably was defective work.  Think what would happen if you had a 3.5 year old Honda and brought it to the dealer complaining about a seam coming loose in the back seat.  It would be out of warranty and you would pay for it all.   It would not matter if no one ever used the back seat of the car.

 

On another note:  When I had my interior re-done, the headrests were on the seats when I picked up the plane.  It looked good.   Before I left, the headrests were deposited in the hat shelf, and they have not moved in two years.   I probably would have had the seats made without the headrests if I didn't think I would eventually sell the plane.  They seem completely unnecessary, and only serve as something to get in the way of the back seat.  By the way, old cars didn't come with headrests (or seat belts).  Headrests were eventually mandated as an anti-whiplash safety feature. And of course getting rear-ended in a plane is not much of a concern.  --Maybe I should start a poll to see if anyone actually uses their headrests?

[scottfromiowa]

This is clearly a defect in the way the logo was applied. Should be replaced/repaired by Aero Comfort. THAT is why you pay a premium. Quality and standing behind product. If you have a design or process defect dealer and car/motorcycle mfrs DO often step up in my experience.

Make it right Hector

[scottfromiowa]

Personally, I think Hectors offer to fix the headrests for $200 was reasonable, given the time span, the fact that the plane changed owners, and it probably was defective work.  Think what would happen if you had a 3.5 year old Honda and brought it to the dealer complaining about a seam coming loose in the back seat.  It would be out of warranty and you would pay for it all.   It would not matter if no one ever used the back seat of the car.

 

On another note:  When I had my interior re-done, the headrests were on the seats when I picked up the plane.  It looked good.   Before I left, the headrests were deposited in the hat shelf, and they have not moved in two years.   I probably would have had the seats made without the headrests if I didn't think I would eventually sell the plane.  They seem completely unnecessary, and only serve as something to get in the way of the back seat.  By the way, old cars didn't come with headrests (or seat belts).  Headrests were eventually mandated as an anti-whiplash safety feature. And of course getting rear-ended in a plane is not much of a concern.  --Maybe I should start a poll to see if anyone actually uses their headrests?

I disagree with your comparison to a loose seam in the back seat of a Honda and this seat logo failure. What is happening with Honda vendor airbags that were/are defective? Just one of those things? Out of warranty. No liability. I don't think so and if Honda had a bad batch of leather in their seats or thread or procedure that resulted in premature failure/need for repair they WOULD make it right.

[duckguy]

Hector emailed me back and let me know he was taking it to the shop they outsourced the embroidery to to see what they have to say. Which is great and if it is indeed there issue hopefully they stand behind it. I would have thought he would of reached out to them before emailing me back asking me to spend money...

[PTK]

Hector emailed me back and let me know he was taking it to the shop they outsourced the embroidery to to see what they have to say. Which is great and if it is indeed there issue hopefully they stand behind it. I would have thought he would of reached out to them before emailing me back asking me to spend money...

Duckguy, it is Hector's problem and he needs to stand behind it. The fact that he outsources things is irrelevant. The money was paid to him.

[Bob_Belville]

Duckguy, it is Hector's problem and he needs to stand behind it. The fact that he outsources things is irrelevant. The money was paid to him.

True, but I am optimistic for satisfaction. I suppose Hector has a lot of "real" leverage with his vendor in the form of future business that Duckguy does not have with Hector.

[rbridges]

I have zero experience with Aero Comfort, but until this thread, I have never heard anything negative.  Good reputations don't happen overnight.  I would think they'd help you out in this situation, especially if there is a possibility that something was done subpar.

[duckguy]

UPDATE- No Update, It has now been 12 days since they were dropped off at the subcontractor embroidery shop and I haven't heard anything...

[carusoam]

Did you include the holiday in the awful 12 long days?

Sometimes a vendor treats a client better when small issues are kept private.

Other times a vendor just ignores you.

I'm not trying to give you a hard time.

I just don't have a memory that covers the promises that you got from the vendor or how he came up short.

have you called them for an update?

what are your expectations?

Mooney ownership is measured in years and decades.

If it takes a month for a non-air worthiness item like this, you have done well.

fortunately, it isn't Jiffy Lube working on your Mooney project.

Best regards,

-a-

[duckguy]

-a- I gave them the opportunity to respond to my issue before voicing my trouble here. The response was not my fault, pay me money. Then it changed to let me take it to the person who really did the work. Now silence. I don't know what you do for a living but it must not be something that depends on sales or customer service as if I waited 2 weeks to respond to an upset customer or just ignore them completely I wouldn't be owning a mooney long.

[carusoam]

Duck,

MooneySpace is a community to support owners and people with interest in Mooney airplanes.

What I do for a living probably won't help you get your issue resolved. (For work, I am retired and volunteer working with people recovering from brain injuries. )

I was doing my best to help you out.

You are coming across as if people owe you something.

Are you an upset 'customer'?

Upset, yes.

Customer means you paid money for the product or service from the vendor.

Being unfriendly won't get you much support either.

If you are trying to solve a warranty issue, start with the warranty paperwork and speak with the company standing behind it.

Does the warranty transfer to a new owner? (Possible?)

If you don't have the paperwork because you are not the original purchaser of the product, try to be pleasant.

I feel a bit like you are telling me I haven't worked in sales and I don't know what I'm typing about.

Try to focus on the physical challenge that you have, and less on the people...

Some small companies take a week off around the holidays.

At least you aren't 2000 miles from home, while your prop is lost in the UPS system, over the holiday season. Yes, there is another thread...

See what I mean?

That Mooney pilot is experiencing some serious AW stress and still not lashing out while people are trying to help...

Best regards,

-a-

[fantom]

Ducks arrogance is telling and probably what turned Hector off in the first place.

Going public with such vitriol on a minor complaint...when he wasn't the original customer, and the vendor made a reasonable offer, is just silly, and why IMHO lots of good vendors won't bother with petty CB people.

I can't imagine what the reaction will be when Duck has a real aviation service issue.

[duckguy]

First off, I was not meaning to offend, merely stating that ignoring an issue large or small is unwise. Secondly I feel like this issue whether or not its a "real aviation" issue is one that highlights a commitment to standing behind work that you do or represent that you do. I bought an amazing plane that took a long time to work up to and was bothered by an issue as glaring as that one was, so to me it was a big deal. Communication is key in any business and I am merely stating that in this case I find it lackluster and darting. Nothing would have made me happier than to have never felt the need to reach out to the community in the first place but in this case I did, also my apologies to Hector if I turned him off. I guess my peeling interior from the preeminent shop, clearly workmanship related, answered by a answer to charge me before even checking with the shop that truly did the shody work perhaps turned me off before my arrogance could him.