2025 Annual Labor Questions

[Slick Nick]

Just like there are good and bad shops, there are good and bad customers. A good customer is engaged in the maintenance on their machine, without "standing over the shoulder" of the guy while he's working. He pays his invoices on time, and provides as much useful feedback to the shop as he can when an issue arises. I know there are lots of pilots (looking at you, Cirrus owners) who just toss the keys and say "fix it" but I try to work with my shop, as much as I can. Sure, there have been some invoices where I've questioned a couple of things, but it's either been cleared up by my shop, or they've given me a satisfactory explanation as to why something took a bit longer. That's the best approach moving forward I think. Just ask for 15 minutes of their time to sit down and go over your invoice, have them break it down line by line.