scottfromiowa Posted December 30, 2014 Report Posted December 30, 2014 Thanks for the update. To long for a reply from a sub. Not acceptable. It is a 30-second phone call... Your expectations are not excessive based on the price of the seats. Hang in there. Don't go away. IF Aero Comfort is "cutting off communication" Persue other avenues. Quote
duckguy Posted December 30, 2014 Author Report Posted December 30, 2014 I JUST got a call from the UPS Store that I used to ship the headrests to them. I received a package back from them to the store. I have no idea if they are fixed or not and am certainly grateful UPS was able to find me as they were not shipped back to my residence address I supplied. Quote
d0tnet Posted December 30, 2014 Report Posted December 30, 2014 OP - Have you tried a phone call to Hector after not hearing back via email? Quote
duckguy Posted December 30, 2014 Author Report Posted December 30, 2014 I did not. I spoke in person initially with a very nice and helpful lady and Hector came in via email after I sent them down. Quote
scottfromiowa Posted December 30, 2014 Report Posted December 30, 2014 Duck, MooneySpace is a community to support owners and people with interest in Mooney airplanes. What I do for a living probably won't help you get your issue resolved. (For work, I am retired and volunteer working with people recovering from brain injuries. ) I was doing my best to help you out. You are coming across as if people owe you something. Are you an upset 'customer'? Upset, yes. Customer means you paid money for the product or service from the vendor. Being unfriendly won't get you much support either. If you are trying to solve a warranty issue, start with the warranty paperwork and speak with the company standing behind it. Does the warranty transfer to a new owner? (Possible?) If you don't have the paperwork because you are not the original purchaser of the product, try to be pleasant. I feel a bit like you are telling me I haven't worked in sales and I don't know what I'm typing about. Try to focus on the physical challenge that you have, and less on the people... Some small companies take a week off around the holidays. At least you aren't 2000 miles from home, while your prop is lost in the UPS system, over the holiday season. Yes, there is another thread... See what I mean? That Mooney pilot is experiencing some serious AW stress and still not lashing out while people are trying to help... Best regards, -a- I just do not agree that he is not a customer. He paid for the aircraft. The seats were part of that purchase. The stitching completed by one of Hector's vendors was NOT GOOD. Just because he didn't pay to have the seats completed doesn't mean he has no recourse, or that he should have to pay $150 bucks to make them right. Shipping, yes. Get them there and back. Labor and materials to repair a defective product that they produced? No. A quality/premium operation would stand behind their product. When defective...Make it right. Quote
scottfromiowa Posted December 30, 2014 Report Posted December 30, 2014 I JUST got a call from the UPS Store that I used to ship the headrests to them. I received a package back from them to the store. I have no idea if they are fixed or not and am certainly grateful UPS was able to find me as they were not shipped back to my residence address I supplied. Hope they are repaired and all is well. Quote
carusoam Posted December 30, 2014 Report Posted December 30, 2014 Scott, Shouldn't he go back to the person he bought the plane from, too? Why not ask for some skin from the PPI guy as well? It has been years since the purchase was made by another person... How did the other person care for it? If there was a warranty, there was a document to cover it. Get the document. Call the vendor. Work out a solution. Maintaining a Mooney may take more than a few faceless emails. It may work better if sharp barbs aren't thrown at a fine company over the holidays. Now the box is being delivered... It's been turned into a real life soap opera. What gets better than that? I can hardly wait to find out.... Best regards, -a- Quote
duckguy Posted December 30, 2014 Author Report Posted December 30, 2014 -a- you certainly have an affinity for them. I understand if you had a great experience and I am happy you did I am however not in that boat and have explained why, through facts not "barbs" Maintaining a Mooney also seems to be something you over complicate or are yourself overwhelmed by based on your statements and personal expectations. At this point I do not measure my Mooney ownership in years and decades but in weeks, however this is my 4th aircraft. I think non-airworthy discrepancies or any other being rectified in 30 days is not doing good but in fact unacceptable and faceless emails are the only ones I know how to send. If Hector wants to Facetime I would be happy to.They are an exceptional plane but a single engine complex not the space shuttle. I will be heading to the UPS Store soon if anyone cares to start a pool... Quote
Bob_Belville Posted December 30, 2014 Report Posted December 30, 2014 I'm betting your headrest is repaired with no charges and no comments. We may never know whether it was because of or in spite of... Quote
scottfromiowa Posted December 30, 2014 Report Posted December 30, 2014 Scott, Shouldn't he go back to the person he bought the plane from, too? Why not ask for some skin from the PPI guy as well? It has been years since the purchase was made by another person... How did the other person care for it? If there was a warranty, there was a document to cover it. Get the document. Call the vendor. Work out a solution. Maintaining a Mooney may take more than a few faceless emails. It may work better if sharp barbs aren't thrown at a fine company over the holidays. Now the box is being delivered... It's been turned into a real life soap opera. What gets better than that? I can hardly wait to find out.... Best regards, -a- No, not in my opinion. The stitching by the vendor used by Hector/Aero Comfort clearly was the defect. Not mis-use/abuse by previous owner/seller. I bet Hector made it right. He is a class act. Right thing to do less shipping. To and from should be on the new owner. I don't think Duck has been out of line. Clearly you do. We just agree to disagree. A couple hundred bucks is a lot to me. I could not cost justify a beautiful Aero Comfort interior, but I agree they are beautiful...Ripped out logo aside. Nothing here would make me NOT use Aero-Comfort. 1 Quote
duckguy Posted December 30, 2014 Author Report Posted December 30, 2014 It looks as though Hector did in fact make it right. I am certainly pleased that they did and the work looks great! Thank you to Aerocomfort. 2 Quote
carusoam Posted December 30, 2014 Report Posted December 30, 2014 Duck, I've just been a Mooney guy for a long time. I have an affinity for the companies that support our machines. If you hang out here it will seem helpful and somewhat similar to a love fest. If you want to see sharp barbs and whining we have those threads too. You may like the F the FAA thread. It is full of misguided angst. If you are into politics search for the thread with Timmy's name in the title. Just know, I was trying to help you out. I might not have the skill to help everybody. I'll keep practicing... Some people keep coming back... Others come to get answers for one problem and then disappear... For the record, I am not a customer of Hector's, but somebody put nice leather covers on my yokes. Maybe I am a customer...? Best regards, -a- 4 Quote
Bob_Belville Posted December 30, 2014 Report Posted December 30, 2014 I'm betting your headrest is repaired with no charges and no comments. We may never know whether it was because of or in spite of... What do I win? 2 Quote
scottfromiowa Posted December 30, 2014 Report Posted December 30, 2014 Those look tasty. Maybe our yokes need pulled and covered while in at annual... Quote
rbridges Posted December 31, 2014 Report Posted December 31, 2014 I'm not surprised how it turned out. As I said earlier, good reputations are earned, and I've heard too many good things about this company. Quote
tony Posted December 31, 2014 Report Posted December 31, 2014 Yea for Hector!! He did the right thing. Quote
Amelia Posted December 31, 2014 Report Posted December 31, 2014 I am a member of the chorus singing the praises of Hector and Aerocomfort. I'm not surprised Hector took care of the complaint for Duck,I spite of all the kvetching. My experience could not have been better. It was a splurge, my beautiful interior, and I have only one regret: that I had the yokes powder-coated instead of buying Aerocomfort's pretty yoke covers. The powder-coating looks shabby now, but everything Aerocomfort did still looks fine. Quote
aaronk25 Posted December 31, 2014 Report Posted December 31, 2014 This thread = mountain made out of molehill. Over a couple of logos...Sheesh Quote
Marauder Posted December 31, 2014 Report Posted December 31, 2014 What do I win? You get to take me to dinner! :-)I'm betting your headrest is repaired with no charges and no comments. We may never know whether it was because of or in spite of... Quote
Bob_Belville Posted December 31, 2014 Report Posted December 31, 2014 You get to take me to dinner! :-) My pleasure. Quote
Hank Posted December 31, 2014 Report Posted December 31, 2014 You get to take me to dinner! :-) You may need to visit South Carolina to collect your dinner, Alan! Quote
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