Turbo Charger Malfunctioning

[Jürgen]

Dear Mooniacs, I am faced with a huge problem: My plane has been in the repair shop in Germany since October 20th, last year.  The reason: one of the two turbochargers of the TISO 550G is defective after very few operating hours, i.e. even during the warranty period.  After some back and forth, Continental Motors has requested the turbocharger for assessment without wanting to send a replacement.  The defective turbocharger was delivered to Continental on January 2nd, which was initially contested but could be proven.  Continental is not the manufacturer of the turbocharger, but Hartzell.  So now the turbocharger lies with Hartzell and no one knows how to proceed now.  In the meantime I have lost patience and ordered a new turbocharger on my bill.  This was also delivered to the repair shop about two weeks ago.  Unfortunately, the turbocharger could not be installed.  Because the mechanics of my repair shop left parts of the defective turbocharger that are now missing for the installation of the new turbocharger.  Unfortunately, these parts are not easy to obtain, according to my mechanic.  Now my question: Does anyone of you have an idea of how I get to such parts?  I would be very grateful for tips.  Happy landings, Jürgen

 

CCF_000725.pdf

[Fritz1]

Convoluted, however, these are your parts and they probably have nothing to do with the warranty claim, your relationship is with conti, call them first, see if they can get the parts, if not ask them who to call at hartzell, in parallel thereto call Main turbo in Visalia CA See if they can untangle the situation at Hartzell or can source the missing parts, I keep fingers crossed

[LANCECASPER]

20 hours ago, Jürgen said:

Dear Mooniacs, I am faced with a huge problem: My plane has been in the repair shop in Germany since October 20th, last year.  The reason: one of the two turbochargers of the TISO 550G is defective after very few operating hours, i.e. even during the warranty period.  After some back and forth, Continental Motors has requested the turbocharger for assessment without wanting to send a replacement.  The defective turbocharger was delivered to Continental on January 2nd, which was initially contested but could be proven.  Continental is not the manufacturer of the turbocharger, but Hartzell.  So now the turbocharger lies with Hartzell and no one knows how to proceed now.  In the meantime I have lost patience and ordered a new turbocharger on my bill.  This was also delivered to the repair shop about two weeks ago.  Unfortunately, the turbocharger could not be installed.  Because the mechanics of my repair shop left parts of the defective turbocharger that are now missing for the installation of the new turbocharger.  Unfortunately, these parts are not easy to obtain, according to my mechanic.  Now my question: Does anyone of you have an idea of how I get to such parts?  I would be very grateful for tips.  Happy landings, Jürgen

 

CCF_000725.pdf 206.61 kB · 10 downloads

You can fight and try to get it covered by someone else while your airplane sits there many more months or you can just accept it as a cost of flying a nice airplane and take charge and get it done. 

Those six digit part numbers are all Continental parts. They should be able to be ordered from any Continental distributor, such as https://www.airpowerinc.com/  or https://www.aircraftspruce.com/. Whether they are in stock or backordered is another challenge.

 

[dkkim73]

You could also try a good salvage shop like BAS (https://baspartsales.com/); in my experience they are very helpful and responsive by email and phone. 

The idea of calling Main Turbo in CA is a good one. They are a well-reputed repair shop and might be able to advise on the "quickest path from A to B", which is what it sounds like you would prefer. 

Good luck; I am sorry to hear of these hassles. Hopefully you will be back up soon! 

[Jürgen]

My turbo charger drama is coming to an end. Surprisingly I have received following e-mail from Continental Motors yesterday.

 

„Due to miscommunication, there was a misunderstanding with the location of the turbocharger. I have it here and I will forward it back to you so your mechanic can finish the replacement on your plane.

Also, I am denying your claim for warranty replacement. We believe that the turbocharger failed due to environmental conditions.“

 

I wonder what the mean by environmental conditions. Volcanic ash????

I am curious what their final report will look like.

Happy landings

Jürgen

[IvanP]

8 hours ago, Jürgen said:

Also, I am denying your claim for warranty replacement. We believe that the turbocharger failed due to environmental conditions.“

I wonder what the mean by environmental conditions. Volcanic ash????

 

Probably something related to "climate change"  . Just about everything is blamed on cliemate change these days. 

At least you will be able to get your plane back in the air. I am still wating for reimbursement for warranty claim from Lycoming on a failed cylinder after factory OH. While I did not get the "environmental conditions" excuse, I am not holding my breath on it.