warrentee repair denied by Signature

[fantom]

Interesting thread, and not surprisingly we learn as much about people as we do about aviation. 

Quote: carusoam

 

Thank you everyone...,

I learned a ton of things here, that I couldn't learn in flight training.

Thanks to all the lawyers for your open sharing.

[DaV8or]

Quote: johnggreen

I will note that, according to Signature, Mr. Rickey's last attempt at reimbursement was the threat to post his grievance on the internet.  Mr. Rickey, do you feel better now?

Jgreen

 

 

[rob]

Quote: DaV8or

How about you? Do you feel better now? I can't believe you inserted yourself in this dispute between a shop and a customer just make a point on an internet forum. Wow.

[AmigOne]

I believe that JGreen's initial post had points I could agree with.  He should have left like that, getting himself in between the parties was not smart.  In my case, having been maligned by maintenance shops many times in 40 years of aircraft ownership (and also hearing hangar stories on the subject of warranties not honored) my first reaction was against Signature.   But after some thought some things didn't make sense therefore I followed the thread and asked some more questions that were never fully answered by the original poster.  Perhaps on matters where the reputation of a shop may be at stake we should set some rules to give all the parties involved a fair representation of the issue.  People might think twice before writng in anger and shops will know that the matter is being covered fairly.

And while we are on the subject of warranties, a recent experience on a just overhauled Continental in a Cessna 210 I was ferrying to South America, an issue came up, a repair was made while still in the USA and a bill sent to Custom Airmotive in Tulsa, OK was promptly reimbursed.  Besides it was very pleasant experience to speak with the manager and explain the issue, unfortunately I don't rememeber his name.

 

Jose

[danb35]

Quote: johnggreen

As previously stated, I am opposed to threads such as this being allowed on this forum and believe this is a perfect example supporting my position.

[jetdriven]

Quote: johnggreen

As previously stated, I am opposed to threads such as this being allowed on this forum and believe this is a perfect example supporting my position.  When I read Mr. Rickey's post, I suspected something amiss.  I have never had any dealings with Signature or their owner, but knew that they had garnered a high degree of respect in the industry.  In fact, after a little researching find that they have consistently been rated one of the top ten rebuilders in the country by Aviaton Consumer.  I doubt they attained this reputation by denying legitimate claims.

So, I called Signature.  It seems that there are a few details Mr. Rickey failed to mention.  It is, in fact, my understanding that he was sent a new mag by the supplier, but that on a bench test of the returned mag there was nothing wrong with it.  Furthermore, I understand, that the issue was simply a blocked injector.  If I have mis-stated please understand that I have no personal knowledge of the controversy. It is though, incredibly curious that Mr. Rickey left this out in his original post.

Based upon the "other side" of the story that I received from Signature today, I can't believe that 1 out of a 100 members of this blog would believe that denial the warranty claim unjustified, but then this is Mooneyspace where anonymity is treasured and knee jerk reactions revered.

I will note that, according to Signature, Mr. Rickey's last attempt at reimbursement was the threat to post his grievance on the internet.  Mr. Rickey, do you feel better now?

Jgreen