As those of us who installed the early GFC500 autopilot know, there was a batch of servos that were defective. After numerous servo failures were experienced, Garmin solved the problem and gave owners of the bad batch 5 years of extended warranty to get them replaced. I decided to wait until one of mine went bad before having them all changed. Well, the roll servo went bad last December. Since my installation occurred not near my home airport, I had a local shop do the replacements. They spent a lot more time than Garmin had allowed so I got charged for the difference that amounted to over $1,300. I was not very happy, but all of the servos worked so I begrudgingly let it go. Following the issue on Beechtalk and maybe here on Mooneyspace, I discovered that I was one of the only ones who had been charged.
I wrote a letter to Garmin describing the situation. About a month later I unexpectedly got a call from Ryan Owens from Garmin asking me about my situation. He said he would look in it. Several months went by and I heard nothing. Memory dimmed and I let it go by the wayside.
I got a call from him today. He said he had been thinking about my problem and he wasn't comfortable with the outcome. He asked me if I would be satisfied to have a full year Onepak database subscription to satisfy the situation. I said, "Yes, and thank you".
This isn't the first time Garmin has come through for me. I had an out of warranty Aera 760 have an issue and they did an exchange for no cost.
Many have asked why I am such a Garmin supporter. In addition to liking the way their products work, I have had this kind of support throughout my dealings with them and I will continue to support them as they introduce new products that I didn't even know I wanted.