Rocket/Missile Engineering Contact?

[Gatlin Gun]

Ok, so does anyone have a good contact--email or phone--for Rocket/Missile Engineering??

My Rocket has been in maintenance for 2 1/2 months now as the mechanics (Mooney Service Center in VA) can't get an answer back from them.  I/We/They need a part number....that's all...but, according to the service center, all contact with rocket engineering is being left unanswered.  

I've been asked to help by the maintenance guys...wow:  

"The email that I sent to Rocket was via their web site and I could not retrieve it. My concerns with Rocket is the lack of support for your aircraft, I need technical data that supports your aircraft, (parts manuals/maintenance manuals) they have not been forthcoming with any of this information. We have an exhaust part that we have not a clue of the part number, any help in this matter would be appreciated. You can get their contact info on Mooney Rocket Engineering.com"

Randy Tucker

Maintenance Manger

 

Any help would be very appreciated.

Edited August 1, 2021 by Gatlin Gun

[carusoam]

The last person I remember to have recent contact for Rocket/missile parts was @Seth…

Rocket Engineering is tough to get through to…

Find Seth’s discussion thread on his fire wall forward work….

Best regards,

-a-

[1980Mooney]

I have been in recent contact with Rocket multiple times.  They have been in possession of my engine mount 6 weeks as of today and have been repairing some corrosion. I pray that they ship it tomorrow.

For quickest response call 509-535-6445 or 509-534-2025 between 8 AM -12 PM Spokane time (PDT)   The recording says they are only there Monday - Thursday but they are frequently there on Fridays.  I have left messages and sometimes they call back but don't expect a quick response.  I generally keep calling until Darwin Conrad (owner) or someone named Doug answers.  I have not had any luck getting them to answer the phone after 12 PM (PDT). 

I have previously emailed them at Rocket@icehouse.net but quite frankly never got a response. 

There may be some history between Rocket and your MSC.  I suggest that you call Rocket yourself.  They continue to support the Missile and Rocket conversions but things move at a slower pace now days.

[Ragsf15e]

On 7/31/2021 at 7:03 PM, Gatlin Gun said:

Ok, so does anyone have a good contact--email or phone--for Rocket/Missile Engineering??

My Rocket has been in maintenance for 2 1/2 months now as the mechanics (Mooney Service Center in VA) can't get an answer back from them.  I/We/They need a part number....that's all...but, according to the service center, all contact with rocket engineering is being left unanswered.  

I've been asked to help by the maintenance guys...wow:  

"The email that I sent to Rocket was via their web site and I could not retrieve it. My concerns with Rocket is the lack of support for your aircraft, I need technical data that supports your aircraft, (parts manuals/maintenance manuals) they have not been forthcoming with any of this information. We have an exhaust part that we have not a clue of the part number, any help in this matter would be appreciated. You can get their contact info on Mooney Rocket Engineering.com"

Randy Tucker

Maintenance Manger

 

Any help would be very appreciated.

If you don’t get in touch with them by next week, PM me and I’ll walk over and see if they’re home.  My airplane is hangared 400 yards from Rocket.  Unfortunately I’m not available to help you until at least Tuesday.  

[carusoam]

Rags has been bestowed the Awesome MSer award of the day!

For knowing the best way to contact Conrad, and an offer to walk over to see if he is home! 

Plus sharing all the details on how a snubber works..

Great details shared!

Go MS!

Best regards,

-a-

[Gatlin Gun]

On 8/3/2021 at 11:25 AM, Ragsf15e said:

If you don’t get in touch with them by next week, PM me and I’ll walk over and see if they’re home.  My airplane is hangared 400 yards from Rocket.  Unfortunately I’m not available to help you until at least Tuesday.  

Rags, you da man!!!  Thank you!  I personally haven't heard back from Rocket, but Liberty finally did and the parts are ordered and being sent.  SO crazy how long it takes!

Maintenance manager was actually trying to talk me out of Rocket ownership because of it.  He obviously has never flown one...  

[Gatlin Gun]

On 8/3/2021 at 4:28 AM, 1980Mooney said:

There may be some history between Rocket and your MSC.  I suggest that you call Rocket yourself.  They continue to support the Missile and Rocket conversions but things move at a slower pace now days.

Thank you for the PM as well...but wanted to say thanks here too.  

As I got told in another string, sounds like Liberty MSC is notorious for bad maintenance practices and running up annual bills??  So if that's true, I can see Rocket not giving them love on a regular basis.