KDR-610? Anyone, anyone at all? OK, XM WX?

[Z00mie]

Hey Gents. I've got a KDR-610 (BK's XM weather box) in my plane which is tied to my MFD. Since initial install years ago the box has been slow in uploading certain portions of the weather.  Now, the darned thing won't load text METAR or text TAF products at all! I've been on the horn with BK, I've talked to Heads-Up (the builder of the box for BK) and I've talked to XM?  I can't seem to get anywhere near a fix solution. The installation is correct. the antenna checks fine, the signal strength is strong and the signal has been refreshed 100's of time and still nothing. Anyone with a similar problem, box etc? It is almost as if METARs are being suppressed. I have the "Aviator" package. However text METAR is included in all XM WX packages. Can you tell I'm frustrated? Aaarrggghhh.....

[carusoam]

There has been some discussion regarding XM not providing service(?) around here somewhere, recently...

I don't recall the issue or the hardware being used... Somebody had mentioned a Garmin GDL(?) device they were using...

Best regards 

-a-

[Z00mie]

Well, apparently Honeywell sells this box under their moniker as well, and its in the PC12 as factory equipment. Honeywell has an internal Service bulletin (SB) out that covers their version (a firmware update) and will fix it for free,  just not mine (mine is Bendix King (BK)). I contacted Heads-Up (HUT) who indicates the units are identical  both Honeywell and Bendix King's (as is the problem) and it can be fixed with a reflash. However, HUT says you can't send it to us, its got to go through Honeywell or BK. Soooo, I now contact BK's support who indicates, nope we don't have a SB on the unit so we can't send it in for repair. As a matter-of-fact, you are the first person to report the problem. Really?, Really! Much frustration...

Edited August 8, 2017 by Z00mie

[KSMooniac]

Let this be a lesson to future BK customers... Good luck

Sent from my LG-US996 using Tapatalk

[carusoam]

Post a lot of detail after having discussions with BK... no company can actually be this horrible and still be in existence...

They have so many different teams.  It seems getting through to the right one is near impossible.

getting the wrong one is likely.  Dropping the ball seems to be common for their next step.

Do we have a BK contact?

we have a good one with team G, and an excellent one with team A...

Help us find our go to BK person...   

Best regards,

-a-