For several years now, Peter Kousoulis, AKA ‘allsmiles’, has been advising anyone who will listen to avoid doing business with our company, All American Aircraft. I have generally ignored him. However, I cannot continue to ignore. The comments made by Kousoulis are defamatory and not based on fact. First, let me say thank you to all of you who have supported David and me with your comments. Some of you have purchased a Mooney from us. Some have supported us even though you haven’t had a direct purchase experience with us. Your willingness to say a kind word does not go unnoticed. A very gracious THANK YOU TO YOU! I have been a lurker, not a contributor to this forum for quite some time and to a lesser extent I have only watched the other major Mooney forum, not posted. I don’t contribute for a very good reason. I make part of my living in aircraft, Mooney aircraft to be specific. I feel that it is inappropriate for me, as an aviation professional, to use such a venue, whether I am actually promoting my business or not. That is my decision. Second, let me say that the inter-web is a tremendous tool, both for business and for personal use. We can do things through the net that were unthinkable in the past. When I started at AAA back in ’95, we had to submit our three or four line ads to trade-a-plane, wait a week to ten days for publication, wait two more weeks for the phone to ring, then start faxing and mailing (USPO) photos to prospects and hope to get a decent customer on the plane by the sixth week. Now, we get planes in the advertising cycle with complete specs and photos the same day the plane arrives and often get calls by the second day. However, the net has a dark side also. It provides anonymity to some who want to hide behind it and use it to damage others. I am sure Dr. Kousoulis will attest to that. Doctors and dentists are probably as easy a target as there is for malicious attacks. When you can Google a name and instantly see a negative recommendation or a trashing without having the complete story, you have to wonder if the web is a net positive or net negative for a business who deals with end users. I have 100% confidence that the actual ratio of negative to positive experiences with patients to Dr. Kousoulis’ office is in no way represented by the ratio of postings on the internet. Unfortunately, I am not sure how he or any other person in his field or a similar field can combat the negative, other than to encourage happy clients to do their own postings to balance the negative. Fortunately for AAA, we have some defenders that do it for us. And in this case I also have the ability to respond on this list. To date, I have not taken such a position of response. Today, I will. Dr. Peter Kousoulis was provided with a detailed recap of the entire transaction along with the return of the deposit that was left over after the expenses that he specifically requested were deducted, namely, the moving of the aircraft at his request from San Antonio to Don Maxwell Aviation and the cost of the pre-sale inspection by Don Maxwell that he requested. No additional funds were kept despite a very good case for keeping the whole deposit. Dr. Kousoulis made several decisions and non-decisions over a very long period of time, three days short of four months, to be exact (start date, 3/31/05, end date 7/28/05). Whether he made wise decisions or not is immaterial. What is accurate is that we did accommodate him by taking the plane to his choice of mechanic and we did pay to have the squawks repaired that were required for airworthiness to have Maxwell return the aircraft to service with a complete annual inspection. And we did inform him that the plane was ready for him. And in the end, after four months of non-closure on the aircraft (nearly two months after the annual was completed) we made the decision to move on. We took one of two backup offers that we had on the plane (one that was unacceptable, one that came in at the last minute). We fulfilled our obligations. As far as escrow goes, had the money been put into escrow, the outcome would have been the same because the escrow company is under the instructions of the parties and their agreement (in this case, including the part where it says that if the purchaser has not accepted delivery within ten days… Seller shall have the right to sell such aircraft… and Seller may retain ALL deposits). The escrow company is required to abide by the terms of the agreement. Escrow is there to keep bad guys from taking your money. It is not there to allow either party to walk away with something they are not entitled to. We were entitled to compensation for the expenses we took out of our pocket at the request of the buyer and we were entitled by the letter of the agreement to keep the balance of the deposit also. We chose only to keep the out of pocket expenses. I would hope for a measured response from ‘allsmiles’, but my guess is that is not to be forthcoming. He says he has ‘forgiven’ us. But, he continues to tell people not to use us or trust us. He says it is water under the bridge. But he says he was not respected by the “PIA, cheapskate, know nothing, blowhard, time wasting…” BROKER. The mis-information that he has provided thus far is laughable. My guess is that this is also going to bring out several others who are going to have something to contribute to the negative aspect of dealers/brokers in general and AAA in specific. I know who some of them are, others not so much. Some I have a response for, as I know who they are and what the issue is. In response to one, I will go ahead and just state that I will not negotiate offers that are wholesale or below, even if you are just using it as your starting point – if you get your feelings hurt because of that, then I am sorry. Others hide behind the net and I don’t know who they are so I can’t respond because I don’t have a clue what their beef is. Some I may not have an answer to. I am just as apt to make a mistake as anyone and it could have been as simple as that. I will be the first to tell you that no matter how hard we try, we are not going to satisfy everyone. But on the other hand, there are those that cannot be satisfied – ‘forgiven’, ‘water under the bridge’, ‘stay away’, ‘cheapskate’, ‘blowhard’... I guess you pick your battles but in this case I am defending our position. If the mods here on MooneySpace want to designate an intermediary to review the facts, please let me know and I will provide them. But as of this time, the forum is providing one party a place to post non-factual information while encouraging its patrons to avoid business with us. I expect that a factual response will not be censored. Sincerely, Jimmy Garrison