Positive review of Appareo / Stratus customer support.

[cnoe]

I just wanted to take a moment to say thanks and give an attaboy to the fine folks at Appareo, makers of the various Stratus products.

After experiencing an intermittent problem with my TSO'd Stratus-Power USB Charger they did the right thing and sent me a brand new unit even though I'd passed the warranty period. I had notified them of the problem earlier, and after just dealing with it for a while I finally sent it in (late) for evaluation. The replacement they sent out works perfectly now.

I've also had a good experience with them in the past with a Stratus ADS-B receiver that had a worn out battery.

Good guys; good company!

CNoe

[Greg_D]

I'm glad to hear someone had a good experience with them.  I purchased one of their original Stratus units.  After owning it for less than a year, the micro usb power adapter broke off.  They sent me a replacement which lasted about 6 months before the same problem occurred.  Some online research showed this to be a common failure for the device.  When I contacted them for a second replacement, I was told that the device was "no longer supported" and subsequently couldn't be repaired by their shop.  I asked if I could get a reduced price on one of the newer models with a different power connector.  They offered up one of the newer models for $100 off, which was exactly what the airshow promotion was at the time!  Nothing extra for being a return customer....with an original faulty product.  I passed on their generous offer and vowed never to put one of their products into my panel or flight bag again.  Maybe they heard that story a few too many times and fixed things!

[carusoam]

Great pireps, gents!

Nice to see Chuck again, it’s been a while...

Best regards,

-a-