Bryan Kahl

Glad to hear Cory was able to help. I will continue to keep an eye on everything internally to make sure all goes smoothly. Please don't hesitate to reach out to me directly if needed. Best regards, Bryan

@chriscalandro I couldnt agree with you more. It should not have taken you posting on the internet to get support and I will absolutely address these coaching opportunities internally. I have one of our reps reaching out to you shortly to get this all taken care of. Best regards, Bryan

Chris, I'm really sorry to hear about your issues and the poor experience you've had so far. Please shoot me an email as soon as you get a chance and I will personally make sure you get taken care of. This is absolutely not a normal occurance for our customer experience and for that I apologize, but we will make it right. Bryan Kahl Senior Director of Sales & Customer Experience E: bkahl@avidyne.com

Love this pic. Would love to see it on the "Avidyne Pilots Club" Facebook group.

Here's a link to our online helpdesk article about setting up your IFD100. We are constantly updating this knowledge base with new articles so I would recommend to always check here first if you have a question. As for your weather issue, you can submit a trouble ticket through our online helpdesk as well. These requests are directly assigned to our tech support team. I recommend the ticket because there's going to be more dialog and follow up questions to identify what's causing your issue and the ticket allows us to keep better track of the interaction. IFD100 Set up - https://techsupport.avidyne.com/portal/kb/articles/ifd100-setup Submitting a ticket - https://techsupport.avidyne.com/portal/newticket Hope this helps and again, if you have any questions you can always email me directly. bkahl@avidyne.com

@Supercop0184 absolutely! Feel free to email me at bkahl@avidyne.com.

Anytime Paul! I'm glad everything got taken care of. Don't hesitate to reach out if anything else comes up. Best regards, Bryan Kahl Director of Customer Experience Bkahl@avidyne.com

Thanks, I appreciate that. To be honest, I welcome the feedback even/especially when it's an area for improvement. It forces companies like us or our competitors to up our service and focus on continuous improvement. I can't guarantee we won't make mistakes but I can guarantee we'll do what we can to make it right! Best regards Bryan

Glad to hear we got this taken care of for you. Please don't hesitate to reach out if anything comes up when you check it out this weekend or anytime moving forward. Best regards and thanks for choosing Avidyne, Bryan Kahl Director of Customer Experience M: 321-506-1541 | O: 321-751-8494 Bkahl@avidyne.com

@ gsxrpilot, I'm terribly sorry about this. I wasn't aware your issues had not been resolved and you were still waiting on my team to get back to you. When you are available, feel free to call my number below and I'll make sure we get you taken care of. If I'm unable to answer please leave a message and I will get back to you asap. There might be a reason we need to work with the dealer as some troubleshooting involves steps required by the shop. However, we will do what we can to help get this resolved. Best regards, Bryan Kahl Director of Customer Experience 321-751-8494 Bkahl@avidyne.com

Great choice! Not only with the IFD but Saint Aviation as well, you're in great hands! Bryan Kahl Director of Customer Experience Bkahl@avidyne.com

Thanks! Our goal is to try and provide better support by proactively responding to questions or concerns that come up in forums. While we might not be able to catch and respond to everything that comes up we will absolutely do our best.

I would agree with the statement above to go with the IFD540 in this scenario ( or if you decide the IFD540R). If you have any questions please don't hesitate to reach out to our sales team at sales@avidyne.com and we would be more than happy to help answer any questions you have. You can also reach me directly at bkahl@avidyne.com I might not be able to help as much with the sales side of things but if you do decide to go with the IFD my team will make sure your shop has all the support needed for installation. Best regards, Bryan Kahl Director of Customer Experience Bkahl@avidyne.com