Hello. This is Dan Howard,
First of all, "fantom", I do know better. However, I wish you would have obtained the facts about what happened here in an unbiased fashion prior to making such a derogatory statement about me, because you've done so in error.
I have been out of town the past week, picking up two aircraft, and I just returned yesterday. Today, yes, today, was the very first day I have heard anything about this situation. Mr. Wilson never tried to contact me, never left a message for me to contact him, to attempted to resolve the situation. I can understand him being upset about his perception of the condition of the aircraft, if it did not meet his expectations, but, his statements about the annual inspection due dates are incorrect, and his insinuation that we misled him intentionally are absolutely false. We very recently listed this aircraft, the more recent set of logbooks are still with the airplane in California, and the owner is currently in Washington state and has been unable to coordinate getting log copies of the current logs to us. We are scheduled to go pick up the aircraft sometime in the next two weeks. Matter of fact, we were supposed to go get the aircraft a couple weeks ago but the owner decided to have the annual inspection and some needed repairs prior to us picking it up so we would not need to make a 1,300 mile trip on a ferry permit. Thus, this has delayed us getting the records. When we get those logs here we plan to thoroughly review them, make adjustments were necessary in the ad, and be able to provide scanned copies of the entire logs to anyone interested. Mr. Wilson was advised that we have not seen this aircraft yet, that we have just listed it, yet he chose to go ahead and go see the aircraft right away. Our specifications always state that verification of all the times and equipment are the responsibility of the buyer upon inspection. That is the industry standard in this business because there are so many variables that come into play. Some of them are subjective, some of them are objective. We always list damage history, any damage history that we are aware of. We listed all damage history that the owner told us about. Many many times we run across owners that have an aircraft that has damage history that they are unaware of, or the owner has been dishonest with us, or failed to disclose that information to us. But, we normally find it ourselves once we get our hands on the logs and the aircraft and can do our in-depth research.
I have been doing this for 18 years and we are 10 planes away from reaching our 1,000th aircraft sold.
We routinely have very good working relationships and rapports with our customers. However, there are times when customers have misttreated my employees. When that occurs, it is hard for me to find much sympathy with that customer. My employees have been with me for many years, they are very valuable assets to my company, and I've come to rely on them and I have a lot of confidence in them. So, I'm going to defend them when I feel they're being mistreated.
Also, when an employee tells me that a customer states that he/she is a police officer and then demands to be wife reimbursed for his travel expenses, and that customer has never reached out to me, I tend to not have a very good taste in my mouth.
I also am a retired state police officer, a former state police pilot ias well, and I run my business with good ethics and I try my best to see that my customers are treated well and satisfied. But, that is very difficult to do when someone does not afford me the courtesy of requesting that I contact them and subsequently give me an opportunity of knowing that they have a problem. It is very hard to handle situations when they arise if one isn't made aware of the fact. I am an old-school kind of man, if I have a problem I go directly to that person and I try to resolve said situation with them one-on-one. I have good people skills and strive to excel in conflict resolution if given the chance. That did not happen here, and I'm really disappointed in that. If any of you gentlemen are seekers of the full facts, and would like to discuss this with me and get more details, you're welcome to give me a call during the week at my office and I will gladly discuss this with you. And I will be glad to relay to you gentlemen what I actually do discover once I get to go pick up this aircraft and get to physically inspect it and the entire logbooks.
Thank you for taking the time to hear me out.
Respectfully,
Dan W. Howard (President)
Dan Howard Aircraft Sales, LLC
Tulsa, OK