Soldering pilot
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This is a 5 minute fix. A #7 Torx bit to remove the two bottom screws and then the two under the STRATUS label. Two screws inside to remove the two boards. Separate the two panels look at the rear of the USB connector. Thanks to non-lead solder you will most likely find that the connector has separated from the pcb at the solder joint. A little CHIPQUIK and a trace of leaded solder on the finest tip you have will fix the problem promptly.
