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A couple years ago I decided to leave the world of tried-and-true David Clark behind and find an ANR headset. Being frugal I settled on refurbished Lightspeed Zulus I purchased from Aircraft Spruce at a great price. I loved them so much I bought another set from eBay, which was a risk. It turns out that just a couple weeks after the eBay purchase they started to short out. One of the reasons I chose Lightspeed over Bose was I kept reading stories about their customer service. Last week I called them up and gave them the story of my eBay headset. Very nicely a kind gent explained to me that they no longer made the Zulus but to send them in. If it was a major repair they could not make they would offer me a major trade-in discount on a new set of their latest product. First, I was amazed he even talked to me since I was not the original owner and I bought them off eBay. If they were bad, it’s not Lightspeed’s problem. Right? So I packed them up and sent them off UPS at my expense. Today I received them back. They replaced the cords and the control box, put in a new battery and put on a new windscreen. It took one hour of labor. They serviced an out-of-warranty no longer produced headset I bought off of eBay and they did it for free. Basically they made my problem their problem. Given this level of quality customer support I felt compelled to give them this glowing PIREP. Six stars out of five!