What is your A&P relationship like?
What is your typical customer experience in your A&P relationship?
55 members have voted
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1. How would you characterize the type of customer experience you have dealing with your A&P? What should we expect the 'norm' to be?
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Amazing ... I'm thrilled - I feel truly valued as a customer. My AP is highly responsive, gives me good advice, and is my trusted advisor.31
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Good enough ... I'm happy - I get reasonable responsiveness, and generally feel like it is a transparent process.13
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Neutral .. I'm fine - It is what it is. I get what I need, normally on time and predictably. It is a matter of convenience.5
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Poor ... Could be better - I expect better service in other fields, but I don't have many options though.5
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Terrible ... This is the definition of 'bad service'1
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