RobertE Posted February 6, 2018 Report Share Posted February 6, 2018 I’ve got both the X and 20 models ( is it called 20 or XX? Can’t remember). Anyway, after 10 years of use of the X model one of the plastic yokes that holds the ear cup broke. So I sent it in for repair, expecting just that part replaced. Instead they replaced the mic, the boom, battery holder/volume control, the padded ear cups and the pad at the crown of the headset. For about $240 I now have a near new headset. They went above and beyond. 2 Quote Link to comment Share on other sites More sharing options...
Bryan Posted February 6, 2018 Report Share Posted February 6, 2018 I think I might have an issue with my A20s inside one of the GA plug posts. I was just thinking about sending off to Bose for repair - thanks for the PIREP. Quote Link to comment Share on other sites More sharing options...
Bartman Posted February 8, 2018 Report Share Posted February 8, 2018 I have 2 Bose X and bought both in 2007. One of them broke just like you said and it goes to Bose now. The other one looks good and will go next year at annual time so they should be good for another 10 years. Thanks for the PIREP Quote Link to comment Share on other sites More sharing options...
Bryan Posted February 8, 2018 Report Share Posted February 8, 2018 On 2/6/2018 at 2:54 PM, RobertE said: I’ve got both the X and 20 models ( is it called 20 or XX? Can’t remember). Anyway, after 10 years of use of the X model one of the plastic yokes that holds the ear cup broke. So I sent it in for repair, expecting just that part replaced. Instead they replaced the mic, the boom, battery holder/volume control, the padded ear cups and the pad at the crown of the headset. For about $240 I now have a near new headset. They went above and beyond. How long was the turn-around? Quote Link to comment Share on other sites More sharing options...
RobertE Posted February 8, 2018 Author Report Share Posted February 8, 2018 Total turnaround time was about 2 1/2 weeks. 1 Quote Link to comment Share on other sites More sharing options...
Bryan Posted February 8, 2018 Report Share Posted February 8, 2018 UPDATE: I just called Bose about my A20 headsets with the twin GA plugs. I have come to realize they have a short in the cable after testing a new pair from my partner. I thought the airplane jack had the short but turns out (deductive logic) that it appears to be in my Bose plug. I called Bose this morning with my issue. Without questioning, they are sending me a replacement to be delivered in three business days. When I receive the replacement, they sent me a label to return the old ones - all free of charge. Nice! Thanks Bose for outstanding customer support. Quote Link to comment Share on other sites More sharing options...
LANCECASPER Posted February 8, 2018 Report Share Posted February 8, 2018 1 hour ago, Bryan said: UPDATE: I just called Bose about my A20 headsets with the twin GA plugs. I have come to realize they have a short in the cable after testing a new pair from my partner. I thought the airplane jack had the short but turns out (deductive logic) that it appears to be in my Bose plug. I called Bose this morning with my issue. Without questioning, they are sending me a replacement to be delivered in three business days. When I receive the replacement, they sent me a label to return the old ones - all free of charge. Nice! Thanks Bose for outstanding customer support. Replacement of the down cord or the entire headset? Quote Link to comment Share on other sites More sharing options...
Bryan Posted February 8, 2018 Report Share Posted February 8, 2018 It was unclear, I wondered that after I got off the phone. I was happy for the replacement. The email states: "A20,BT,EL,GA,FLEX PWR" Maybe it is just the down cord because I think that would work, too, but we'll see. Quote Link to comment Share on other sites More sharing options...
Brandontwalker Posted February 9, 2018 Report Share Posted February 9, 2018 I’ve got both the X and 20 models ( is it called 20 or XX? Can’t remember). Anyway, after 10 years of use of the X model one of the plastic yokes that holds the ear cup broke. So I sent it in for repair, expecting just that part replaced. Instead they replaced the mic, the boom, battery holder/volume control, the padded ear cups and the pad at the crown of the headset. For about $240 I now have a near new headset. They went above and beyond. I had the same thing happen with my old Bose X last year. I called customer service and they suggested I mail it in for the $240 repair. Spoke with a service manager and he mailed me the replacement stirrup for both sides Free of charge and I installed them. That is service. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
ragedracer1977 Posted February 9, 2018 Report Share Posted February 9, 2018 If you need the new stirrups for the X, email zack3dprints AT gmail.com. $47 and he will send you new in your choice of color. Lifetime Warranty. They're WAY stronger than the Bose. I don't think I could break them if I wanted to. I'll put some pics up over the weekend. I was going to make a topic just for them, but just saw this post Quote Link to comment Share on other sites More sharing options...
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