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Just wanted to give a warning to my fellow mooniacs. I purchased 4 new sets of Bose A20 headsets on ebay in March. As an accountant I don't do any flying until after April 15th. One of the sets I purchased was defective. (When using panel power a loud continuous screech would blair in the headset, when using dual plug adapter only the left ear would work, but no screech). I contacted Bose (and I did register them in March) for warranty work. They told me the headsets were from 2012 and the warranty has expired. I told them the ebay seller advertised they sell "Direct from Bose to you" and it appeared they were an authorized reseller. Bose said they cannot track the serial number to determine who they originally sold it to (which, as an accountant, I find very hard to believe). Anyway, they left the burden on me to track down this guy on ebay and get all his real information (name address etc....) and proof of purchase and then if it is determined he was an authorized reseller they would honor the warranty. Bose was extremely dismissive, and as a lifelong Bose enthusiast, I was very disappointed how I was treated. But the warning is for anyone purchasing items off Ebay…..just because it is advertised as "New" may not mean there is a valid warranty. And don't expect Bose to help you afterwards. They said I should have taken the serial number before I purchased the headsets and contacted them to check the validity of the serial number. So it looks like if I can't track down the seller I will have to pay Bose $225 bench fee to fix my brand new headset. I guess it could be worse, but after an hour and 20 minutes on the phone with them and their outright dismissive attitude towards a 30+ year Bose supporter will certainly make me look at other options next time I am in the market. Oh, and Ebay wants nothing to do with it since it is past 30 days. I did use Paypal and they will open a case up to 6 months. So I am trying to contact the seller through Paypal. At some point, I would think Ebay will have to provide me with the sellers information if I want to pursue legal action. My first call to Ebay they said they won't provide that information to me. If I don't get anywhere with Paypal I will revisit Ebay. It would seem to me that if they are trying to help cover up the seller's identiy when there was possible fraud, false advertising etc.... that would make them an accomplice? I'm not a lawyer but it doesn't seem right that Ebay is the conduit to facilitate this transaction then help cover it up. Hope this helps.